What is counselling and who is it for?
Counselling is about sharing your thoughts and feelings in a safe and confidential setting.
At Number 22 you are welcome to talk about your problems or worries which can help you feel less alone and may enable you to make sense of what is happening in your life.
Counselling is for anyone who wants support in making their own decisions in order to bring about positive changes in their life. You decide what to focus on and whatever the issue is, our counsellors won’t be shocked and they will not judge you. They will listen and help you decide how you want to move forwards.
What happens when I make an online enquiry?
To be placed on our waiting list, you can do this over the phone or online.
Our online enquiry form is secure and confidential.
We will let you know that you have been added to our waiting list and approximately how long you may be waiting according to your stated availability to come and see us
What happens when I phone?
You can call us on 01628 636661 You can be sure of a friendly reception.
You will be asked for some basic details (name, age, contact number) and you will be added to our waiting list. We will then contact you as quickly as possible so that we can ask you some questions about how you are feeling. This helps us to ensure that you see a counsellor who is suitable for your needs.
If all of our counsellors are with clients when you call, you will be directed to our online enquiry form or you can request for someone to call you back.
When we speak we can talk you through our current waiting list times.
What will happen when I come for my appointment?
Your counsellor will be waiting for you and will take you to one of our counselling rooms
The counselling session will last for 50 minutes and this is your time to share and talk about whatever you wish. Should you arrive early we have a private waiting room. At the beginning of our first session your counsellor will explain a bit about counselling. We will also talk to you about confidentiality and make a verbal agreement about how you and your counsellor will work together.
How much does it cost?
The service we offer is completely free
All of our counsellors are volunteers but of course we have running costs so we fundraise and accept charitable donations and grants. If you wish to make a donation we will receive it gratefully.
You can make donations via Just Giving or while visiting one of our centres.
Do I need a referral?
How long can I continue to see my counsellor and how often?
We will offer you the choice of two services
The first is a series of six sessions for which the wait for your sessions to start is shorter. The second choice of services is for an unrestricted amount of sessions. The wait for unrestricted counselling is a little longer. You will see your counsellor at the same time each week and we ask you to commit to this and discuss any holidays and absences with your counsellor. The counsellor will periodically review the work with you and discuss whether the work is supporting you therapeutically.
Will the counsellor solve my problems?
Our counsellors do not give advice and won’t tell you what we do
We believe that people can make their own decisions about what is right for them. Our counsellors are trained to help you make the right choices for you, however hard some choices may be. Our counsellors may offer useful information and can help you clarify how and why you feel the way you do.
What happens if I'm referring a child?
If the child who you want support for is under 12 years old, please contact Family Friends, telephone number 0300 800 1005, www.family-friends.org.uk
We also recommend that children and young people of any age have a look at www.kooth.com Kooth offers free, safe and anonymous online support for young people. Many young people find Kooth helpful instead of face to face service or while they are waiting for a face to face service to become available.
Can I come to Number 22 if i live outside Maidenhead, Windsor and Slough?
Yes, you can go in the waiting list in the same way that anybody in the local area can.
It might also be advisable to look for local services in your area for example in:
We offer an advocacy service for young people who are involved with social care
The service is staffed by our counsellors who have completed additional training in advocacy.
Advocates are provided in a number of situations: when a young person is in care, or when a young person is under the care of the local authority but their placement is out of the area and when a child is subject to a child protection order.
Usually advocates are requested by a young person’s social worker but young people can approach us themselves, though we would contact the social worker to inform them that we were going to advocate for them.
Advocacy is a charged service by Number 22. If you would like to know more about our advocacy service, please call us on 01628 636661
We work closely with local schools to identify the needs of young people and to ensure that relevant support is offered
We provide group work; running programmes which encourage young people to consider how they feel about themselves and how they relate to each other; improving self-esteem and building confidence. We also provide a large amount of individual therapy sessions in schools. This service is staffed by our counsellors who have completed additional training in:
- Child Protection & Safeguarding.
- Working Therapeutically with Children and Young People
- Working in Schools: Policies, Procedures and Practice
If you are a young person or a parent wanting to know if we run any groups or counselling sessions in your school, or you are a school that would like to talk to us about the sort of support we might be able to offer your stuents, please call us on 01628 636661