community counselling services

Our Commitment to your Privacy

In accordance with new legislation that as come into force, it is important that you know that we are complying with GDPR (General Data Protection Regulation). We hope that this will help you to trust that we are holding your data securely.

Why we collect data
When you first call to make an appointment, we take a few pieces of information from you, this is in order that we can contact you, that your prospective counsellor will know who you are and that we have the required information that we use as part of our statistical information. We will also ask you some questions about your mental health. We use this information to match you with a counsellor with relevant experience to work with you.

How we collect your data
Initially that is what is given to us by you. Occasionally other people may share information with us but this would only be with your permission.

How we store your data
The initial information that you give us, on first joining the waiting list is all stored on a password protected sharepoint. Information on the form completed with your counsellor is held in a locked filing cabinet. Notes written by your counsellor are anonymised and stored in a separate filing cabinet.
Forms and notes will be destroyed after 3 years of completing counselling. Information on share point will be retained for 5 years and then deleted.
Your counsellor may also have your telephone number in order to contact you in emergencies, they will save this in an anonymised system.

When we share data
Occasionally if you or someone else close to you is at serious risk of harm, we may need to break confidentiality, this would lead to us sharing information with an approved body such as your GP. We would always discuss this with you though as stressed when kaing your initial contract with your counsellor.

Know your rights
You have many rights regarding your personal data, including knowing what information we hold on you.

Who we are

Our website address is: https://number22.org.

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Additional information

How we protect your data

What data breach procedures we have in place

What third parties we receive data from

What automated decision making and/or profiling we do with user data

Industry regulatory disclosure requirements